Klarna Order & Payment Questions
If you are experiencing an issue placing your order, or have a question about payments or refunds, please contact Klarna customer service:
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Call Klarna
Call UsAdd the items you love to your bag. Select Klarna at checkout to split your purchase into four equal payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date), or over a longer period of time with Klarna's Pay in 30, Pay Now and monthly financing options.
Klarna will send you an email confirmation and payment reminders.
Klarna will send you an email confirmation and payment reminders.
To sign up for Klarna financing, you must be age 18+ and have an SMS-capable phone number, US-issued debit or credit card and a US residential address.
Payments are collected bi-weekly from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login.
There are no fees when you follow the payment schedule. Please review product terms for applicable fees.
Returns via mail ā Once your return has processed, any payments already made will be refunded to your original payment method and any remaining payments will be canceled. If the refund is for less than the full order amount, your order balance will be updated.
Returns in storeā When returning in-store, you will receive a refund for the entire cost of the item. If the item cost has not yet been fully paid, Klarna will continue to collect the remaining balance.
Returns in storeā When returning in-store, you will receive a refund for the entire cost of the item. If the item cost has not yet been fully paid, Klarna will continue to collect the remaining balance.
Once your payment information has been entered, Klarna performs a soft credit check. An authorization hold is placed on your account at this time. If no order is placed, the authorization is typically released within 60 minutes.
No. When your order ships, the first payment will be deducted. Three more payments will be deducted every two weeks.
No. An error message will display if attempting to use a prepaid credit or debit card.
Yes!
Yes. Klarna is an available payment method both in the app and online.
Klarna is available at select Hibbett locations. Please contact your store for more information.
Please contact Klarna directly using one of the options offered above.
For additional information and more frequently asked questions, visit Klarna Customer Support.
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